Believing – Hüseyin Gelis https://gelis.org Thu, 20 Jun 2019 12:03:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 Continuous Success https://gelis.org/en/2014/09/24/continuous-success/ https://gelis.org/en/2014/09/24/continuous-success/#respond Wed, 24 Sep 2014 12:15:39 +0000 https://gelis.org/?p=577 As the original texts are written in Turkish, English translation is provided for non-Turkish readers. The author apologizes in advance for any and all possible changes and losses in meaning due to translation.

While thinking about the celebration of the 167th year of our company on October 1, 2014, I considered the most fundamental factors that bring success to a company within the framework of the hot topic of “sustainability”. Yes, a company can fail to catch the future despite its remarkable successes today or it may go bankrupt today despite its bright and high-potential future plans. The secret to the art of entrepreneurship is the balance between the present and the future. The survival of a company must be ensured while performing successful operations today. This is surely not easy at all. It is not within everyone’s means to be able to always play this game in the highest league. The history of many successful companies clearly reveals this fact. Guaranteeing the future is always associated with financial and moral investments. These include investments in new technologies and products, new regional markets and sales channels, as well as investments in securing the customer portfolio, trust, new generations, people, and the environment. The most important factor behind all these investments is the responsibility of the company towards its customers, employees, society, and the environment.
There is no exact solution to guarantee the future of a company in an uncertain future. Strategic planning always includes a rational and an emotional element. The right path is understood later on. However, the costs for good or bad decisions are paid faster today, compared to a few years ago. At strategic decision stages, it is the entrepreneur’s call. He takes decisions deliberately by taking risks, and at the same time by assuming the responsibility of not risking everything. The most important conditions for continuous success are multidimensional thinking, seeing the big picture, and getting good grades. In this context, particularly the interests of all stakeholders should be considered (shareholders, customers, employees, and the environment).
For me, continuous success* is based on five factors:
• Flexibility
• Belief
• Consistency
• Striving
• Reliability

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The 3 Hint series: Good communication and costumer relationship https://gelis.org/en/2013/11/14/the-3-hint-series-good-communication-and-costumer-relationship/ https://gelis.org/en/2013/11/14/the-3-hint-series-good-communication-and-costumer-relationship/#respond Thu, 14 Nov 2013 15:51:38 +0000 https://gelis.org/?p=491 As the original texts are written in Turkish, English translation is provided for non-Turkish readers. The author apologizes in advance for any and all possible changes and losses in meaning due to translation.

I am sure much was written on the topics of good communication and customer relationship.  Our ways of communication is saturated with quick interactions, even the conception of speech, as something capable of aesthetic value, is changing and it is coming to be thought that the sole purpose of words is to convey practical information between two parties only; but they are not!  We have to make sure that words we use to communicate and interact are honest and have the key aspects of a good and fair relationship based on Believe, Trust and Empathy. The same applies to a good customer relationship, besides meeting the technological and economical expectations, the 3 key elements of a good customer relationship are based on the following:

  1. Empathy:The ability to show you care about the interest and concerns of the customer and you are open for feedback. You look beyond just selling your services.
  2. Trust:To win the trust of a customer and to work hard not to jeopardize this trust; with the goal to become, in the long-term, the trusted partner.
  3. Believe:To believe in what you do and in your self will give you the drive to think out of the box to reach your target.  When you do not believe, the customer will neither.

When you base your customer relationship on this 3 elements I am sure it will help you to reach a valuable long lasting relationship with your customer.

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